Privacy Policy

1. Who We Are

EGG Platform ("EGG", "we", "us") is a business management platform registered in the United Arab Emirates, designed to help Instagram sellers, freelancers, and service businesses manage their operations. Our platform is available at myegg.ae.

2. Information We Collect

• Account Information: Name, email address, and profile details when you register.
• Business Information: Brand name, WhatsApp number, Instagram handle, product listings, and business type.
• Transaction Data: Orders, invoices, payment references, and delivery details you create within the platform.
• Customer Data: Names, phone numbers, and addresses of your customers that you enter into the platform.
• Usage Data: Pages visited, features used, and session duration to improve the platform.
• Integration Data: Email and calendar information if you connect Gmail or Outlook integrations.

3. How We Use Your Information

• To provide, maintain, and improve the EGG platform and its features.
• To process orders, generate invoices, and facilitate delivery coordination.
• To send important service updates, security alerts, and support messages.
• To analyze platform usage and improve user experience.
• To comply with UAE legal and regulatory obligations, including VAT requirements.

4. Data Sharing

We do not sell your personal data. We may share data only with:

• Service Providers: Cloud infrastructure, payment processors, and email delivery services that help us operate.
• Delivery Partners: Order and customer delivery details shared with your selected delivery agencies.
• Legal Authorities: When required by UAE law or to protect our rights.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us. Transaction records may be retained for up to 7 years as required by UAE commercial law.

6. Your Rights

Under applicable UAE data protection regulations, you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your data, subject to legal retention requirements.
• Withdraw consent for optional data processing at any time.

7. Security

We implement industry-standard security measures including encryption in transit (HTTPS/TLS), access controls, and regular security reviews. However, no system is completely secure and we encourage you to use strong passwords and protect your account credentials.

8. Cookies

We use essential cookies and session tokens to keep you logged in and maintain your preferences. We do not use third-party advertising cookies. You can manage cookies through your browser settings.

9. Third-Party Links

Our platform may contain links to external services (e.g. payment gateways, WhatsApp). We are not responsible for the privacy practices of those services and encourage you to review their policies.

10. Contact Us

For any privacy-related questions or requests, please contact us at: